Nationwide customers alarmed as online account ‘suddenly disappears’

London: So, there was this weird situation with Nationwide Building Society. A bunch of customers noticed their online accounts just vanished. Can you believe that? Two folks even took to social media to share their frustrations about not being able to see their mortgages.

One customer tweeted about it early in the morning, saying their mortgage account was there one minute and gone the next. They were like, “Is this a glitch or what?” It’s pretty unsettling when you can’t see your own money, right?

Another person had the same issue. Nationwide’s website suggests using the ‘Mortgage Manager’ feature to check accounts, but that didn’t help much when the accounts were missing. They usually say you can manage your mortgage online, but not when it disappears!

After a few hours, Nationwide finally responded, saying the accounts were just temporarily invisible. They assured everyone it was fixed, and customers could see their accounts again. One customer joked about hoping they’d just written off their mortgage. Classic!

A spokesperson from Nationwide explained that only a few customers faced this issue for a short time. They apologized for the hassle, which is nice of them. But it’s a bit concerning, especially since they’ve been under scrutiny for other customer service issues lately.

Just recently, a customer was upset because they couldn’t deposit cash for their disabled son. Nationwide told them that only the account holder could make cash deposits due to anti-money laundering rules. It’s a strict policy, but they have to follow it.

Nationwide made it clear that they take money laundering seriously. They monitor transactions closely and won’t hesitate to close accounts if something seems off. It’s all about keeping things safe, but it can be frustrating for customers trying to do simple banking.