Luxury tights brand Wolford apologises for delays to orders and refunds

Vienna: Wolford, the luxury tights brand, is in hot water after customers have been complaining about long delays in receiving their orders and refunds. They’ve been pretty vocal about it, too, taking to Trustpilot to share their frustrations. Some folks have been waiting over a month for their tights, and getting a refund? Forget about it!

It’s not looking good for Wolford, with nearly 90% of their reviews on Trustpilot giving them just one star. One customer even mentioned they ordered tights back in November for a Christmas party and still hadn’t received them. Talk about a bummer!

The company, which is now part of a Chinese luxury group, admitted that their delivery services have been stretched thin. They switched to a new delivery provider last year, hoping to improve things, but it seems to have backfired. They’ve apologized and said they’re working on fixing the issues, even setting up a special team to help clear the backlog.

However, they did warn that shipments might still be delayed due to the high volume of orders. This mess comes on the heels of a new CEO taking over in June and a nearly 27% drop in sales for the first half of the year. They’re facing some serious challenges, and it looks like they’re trying to get back on track, but it’s going to take some time. Fingers crossed they can sort it out soon!