Bromley mum and SEN child wrongly suspended from school transport

Bromley: So, there’s this mum in Bromley who got a real shock when her child, who has special educational needs, was suspended from school transport. It all started when the council decided to suspend her child for a couple of days after an incident on the way to school.

The council had promised to talk things over before taking any action, but that didn’t happen. The mum, Ms. X, was left scrambling to get her child to school herself. She was pretty upset and felt the council didn’t follow its own rules.

When she complained, the council insisted they were following their guidelines. But after some back and forth, they admitted they messed up. They should have given a warning first and shouldn’t have suspended her child at all.

The ombudsman looked into it and agreed with Ms. X. They said the council didn’t handle things right and caused her a lot of frustration. They even told the council to apologize and pay her back for the extra trips she had to make to school.

In the end, the council said they’re working on improving their processes and making sure families get the support they need. It’s a tough situation, but at least they’re taking steps to do better in the future.